Operations Systems Specialist

2 months ago

Southampton, Southampton, United Kingdom DP World Australia Full time

About the Role

We are seeking an experienced Operations Systems Specialist to join our team at DP World Australia. As a key member of our optimization team, you will play a critical part in all projects, overseeing all documentation for improvement initiatives, conducting technical testing, and providing support for the development of IT systems.

Key Responsibilities

  • Work closely with all departments to translate business requirements into systems solutions.
  • Build and maintain new business processes, covering all scenarios, including exceptions.
  • Build shared processes across business units, sharing and supporting best practices.
  • Be on-site, talking to employees, and looking at improvements that can be implemented.
  • Ensure extensive system testing prior to production; provide support at the time of deployments.
  • Be approachable as a field expert for all systems users within operations.
  • Proactively engage with the user community, responding to problems, queries, and suggestions leading to continuous improvement.
  • Provide input into strategy development and standards, supported by practical solutions.
  • Identify improvement opportunities and propose them to others.
  • Coordinate the resolution of Terminal System Issues, providing support and improvement suggestions.
  • Actively participate in process improvement activities, including Lean.

Requirements

  • At least 2 years of experience in a similar role.
  • A proven track record in the transportation or logistics industry (or similar).
  • Tertiary educational qualification is preferred.
  • Computer science degree or other relevant degree within the IT function is desirable.
  • Process improvement qualification (Lean or agile).
  • Excellent customer service skills, including experience handling live issues.
  • Experience with business process modeling.
  • Proficient in all Microsoft applications and IT Systems.
  • Experience in User Acceptance Testing, software lifecycles, change management, and requirements documentation.
  • Experience with Jira or Redmine would be beneficial.
  • Excellent communication skills, both verbal and written.

About DP World Australia

DP World Australia is a leading international container terminal operator, providing a range of services to the shipping and logistics industry. We are committed to delivering exceptional customer service and creating a seamless supply chain experience for our customers.

What We Offer

We offer a competitive compensation package, including a market-leading salary, comprehensive benefits, and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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