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AV Infrastructure Manager

2 months ago

Wellington, Telford and Wrekin, United Kingdom Ascend Consulting Full time

Job Summary:

We are seeking an experienced AV Infrastructure Manager to join our team at Ascend Consulting. As a key member of our IT department, you will be responsible for leading the technical architecture for all IT systems within the organization.

Key Responsibilities:

  • Systems Support:
    • Manage and deliver the IT support service and staff within the department.
    • Aid in the delivery of the IT support service to the business.
    • Support staff within the department where technical issues are escalated.
    • Progress escalated support issues from the support service through to resolution.
  • System Analyst:
    • Maintain and upgrade existing technological systems for the organization.
    • Involved in designing new computer systems and frameworks, providing troubleshooting for technical issues.
    • Ensure system uptime, integrity, stability, and security to all systems, including software versions remain current.
    • Investigate and propose improvements to systems, software, infrastructure, and processes.
    • Create/update system documentation for technical reference purposes.
    • Accountable for backups and DR.
  • Project Delivery:
    • Manage and execute all change requests and BAU functions of the department via the project delivery business demands recorded in the IT PoW (Programme of Work).
    • Responsibilities include delivery of projects for Business Intelligence, Database reporting, and data systems development and administration.

Requirements:

  • Hands-on approach with broad range of IT systems knowledge that can support 3rd line support responsibilities.
  • Extensive experience owning and managing a network backbone/data/voice/Windows serving an environment of 100+ people.