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Client Relations Associate

3 months ago

Birkenhead, Wirral, United Kingdom Tenpin Ltd Full time
Guest Experience Representative

Join our vibrant team

At Tenpin Ltd, we pride ourselves on providing exceptional entertainment experiences. Our venues offer a variety of activities, from thrilling escape rooms to lively karaoke, engaging 4D laser games, and family-friendly arcade fun. We also feature fully stocked bars and a diverse food menu to enhance your visit.

We aim to create enjoyable experiences for all ages, making our centers not only fantastic places to visit but also wonderful workplaces. Are you ready to contribute to our mission of entertainment?

Your Role

As a Guest Experience Representative, your primary responsibility will be to ensure an outstanding experience for our guests. This involves welcoming customers at the reception, addressing inquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing and serving food and beverages.

Efficiency, initiative, and a friendly demeanor are essential. Delivering exceptional customer service will be central to your role, and you should feel comfortable engaging with customers.

Essential Skills

  • High levels of determination and enthusiasm, with the ability to thrive in a fast-paced environment
  • A proactive approach with a 'nothing is too much trouble' mindset
  • Strong communication skills and a commitment to providing excellent customer service
  • Flexibility in working hours, including evenings and weekends
  • Approachable and helpful attitude
  • Organizational skills and the ability to manage multiple tasks
  • A collaborative team player

Benefits We Offer

  • Exclusive discounts through Tenpin Treats, including retail offers and health benefits
  • Complimentary bowling for friends and family
  • Free meals during shifts of six hours or more
  • Enhanced leave policies for maternity, paternity, and adoption
  • Health care cash back scheme
  • Employee assistance programs, including counseling services
  • Life assurance coverage
  • Recognition for long service
  • Incentives for referring friends
  • Spot rewards for exceptional performance

Career Advancement

If you are seeking opportunities for career growth, Tenpin is an excellent starting point. We are committed to developing our network of successful venues, recognizing that great talent drives our success. Many of our managers began their journey as team members and have advanced into leadership roles.

Next Steps

If you are interested in advancing your career with us, please proceed with the application process.