HR Shared Service Team Leader

2 months ago

Manchester, United Kingdom L'Oréal Full time

Role Overview

As an experienced leader in the Shared Services space, you will thrive in upskilling and motivating your team to meet SLA's and deliver an exceptional service. You will be responsible for managing a team of HR Coordinators and HR Apprentice, ensuring we provide an accurate and efficient HR administration and query handling service for our employees and wider HR teams.

Key Responsibilities

  • Directly manage the HR Coordinators and HR Apprentice
  • Plan work tasks of the HR Services Team and provide high quality administrative support in the delivery of HR calendar events such as: salary reviews, peak recruitment (i.e. internship intake) etc
  • Support and coach the team with the deployment and understanding of our HRIS (One Profile) and wider ways of working
  • Provide hands on support for complex queries and cases
  • Act as escalation point for assisting with query resolution
  • Ensure weekly and monthly reports are provided to the relevant teams, as well as proactively running regular reports to ensure quality of data
  • Work collaboratively with the payroll, reward, finance and divisional HR teams to provide seamless employee experience
  • Ensure payroll critical processing is actioned in the relevant month and a detailed level of checking is completed for audit purposes
  • Build good working relationships with all key stakeholders
  • Use data and analytics to inform your decisions and make recommendations to the business and wider HR team

Requirements

  • A passion for change and continuous improvement
  • Previous experience of managing a team and or leading a shared service function
  • Customer focused mindset and strong relationship building skills
  • Excellent organisational skills, with the ability to prioritise effectively in an ever-changing environment
  • Outstanding communication and interpersonal skills, remaining calm and professional at all time
  • Energetic team player
  • Ability to deal with all matters confidentially and diplomatically
  • Ability to set up, use and bring forward systems
  • Intermediate Excel and experience of using database

What We Offer

Our people are at the heart of everything we do and play a vital role in the success of our company. We are committed to offering you a package that is fair, competitive, and equitable to help support you to do what you love most, achieve your goals and become the best version of yourself. Our range of optional benefits include money-saving offers and exclusive discounts, in addition to health & wellbeing support, development opportunities, flexibility, and leave entitlements. This includes access to private medical and dental insurance, enhanced pension, days annual leave increasing after years' service, an online staff shop with up to % off products, access to incredible trainings and monthly talks, enhanced family leave provisions as well as up to weeks paid fertility leave. We also have app partnerships with Thrive for mental health and Peppy Menopause support and an employee assistance programme available to all employees for if and when you need it.

Our Commitment to Diversity and Inclusion

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.

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