Service Solutions Engineer
4 weeks ago
Service Solutions Engineer
Objective:
As an integral part of the Engineering Support Team, the Service Solutions Engineer will be essential in providing exceptional solutions to manufacturing facilities and logistics operations by optimizing transportation and conveyor systems.
This position encompasses scheduled preventative servicing, responsive maintenance, system enhancement recommendations, participation in an on-call schedule, and equipment upkeep tailored to client specifications.
Core Responsibilities:
- Execute scheduled preventative servicing and propose system enhancements.
- Efficiently manage the service schedule.
- Ensure adherence to safety regulations and perform mechanical/electrical repairs.
- Collaborate with colleagues to foster innovation and system improvements.
- Oversee incident and accident documentation and implement preventive measures.
- Organize workload for optimal time efficiency.
Required Qualifications:
City and Guilds or an equivalent recognized apprenticeship
Essential Experience:
- Experience in engineering within parcel handling, fast-moving consumer goods (FMCG), or manufacturing sectors.
- Knowledge of inverter drives, SCADA systems, Profibus, ASi, and PC/PLC control.
- Proven track record of meeting contractual obligations and key performance indicators (KPIs).
- Extensive experience in managing service agreements.
- Strong communication and negotiation abilities.
- Dedication to ongoing improvement.
- Capability to cultivate effective working relationships.
Skills:
- Enthusiastic and driven multi-skilled technician.
- Proficient in computer applications with excellent interpersonal skills.
- Strong organizational and time management capabilities.
- Willingness to travel as required.
- Ability to perform under pressure and meet deadlines.
- Exceptional communication and teamwork skills.
This role may also be referred to by various titles such as Field Technician, Field Engineer, Service Technician, Mobile Engineer, Maintenance Technician, Service Maintenance Engineer, Service Group Technician, or Service and Maintenance Technician.
This position is being promoted by Innovate, recognized as a leading 5-star Tech & Engineering Talent organization.
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