Household Insurance Specialist
2 days ago
Job Summary
Our client, a leading insurance broker, is seeking a skilled Client Handler to join their expanding Household Insurance department in Essex. The successful candidate will be responsible for handling Personal Lines Household policies from start to finish, working closely with clients to understand their insurance needs and providing exceptional customer service.
Main Responsibilities:
- Handling Household premiums for new and existing clients, ensuring accurate and timely processing of payments.
- Managing a portfolio of clients, building strong relationships and providing proactive support to meet their insurance needs.
- Dealing with premiums up to £2,000, ensuring compliance with regulatory requirements and company policies.
- Contacting clients to obtain up-to-date risk information and discuss renewal terms, ensuring seamless policy renewals.
- Issuing new business, renewals, and mid-term adjustments, preparing and issuing insurance documentation and letters.
- Cross-selling other insurance products, identifying opportunities to increase revenue and enhance customer satisfaction.
- Utilizing Acturis and MS Office to manage client data and policy administration.
Essential Skills and Qualifications:
- Previous experience working within Household Insurance, with a strong understanding of Personal Lines policies and procedures.
- Proven ability to manage a workload, prioritizing tasks and meeting deadlines in a fast-paced environment.
- Excellent IT skills, including proficiency in MS Office and Acturis.
Desirable Skills and Qualifications:
- Good organizational skills, with the ability to multitask and work under pressure.
- Knowledge of binders or delegated authority, with experience in managing complex insurance policies.
- Achieved or studying towards Cert CII, demonstrating a commitment to professional development.
- Knowledge of the Acturis system, with experience in using insurance software to manage client data and policy administration.
About the Role:
- Permanent position, based in Essex, with a competitive salary up to £30,000.
- Opportunity to join a growing organization with a strong focus on training and development, offering a range of career advancement opportunities.
- A supportive and inclusive work environment, with a commitment to fairness and equality in the workplace.
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