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Service Delivery Manager

2 months ago

Corsham, Wiltshire, United Kingdom Yolk Recruitment Ltd Full time
Job Description

Yolk Recruitment Ltd is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional service to our clients.

Key Responsibilities

  • Develop and implement service delivery strategies to meet client needs and expectations.

  • Manage and coordinate the development of service proposals, ensuring timely and high-quality delivery.

  • Collaborate with cross-functional teams to identify and capitalize on business opportunities.

  • Ensure effective communication and stakeholder management throughout the service delivery process.

  • Monitor and analyze service delivery performance, identifying areas for improvement and implementing corrective actions.

  • Develop and maintain relationships with clients, stakeholders, and internal teams to ensure seamless service delivery.

  • Stay up-to-date with industry trends, best practices, and emerging technologies to drive service delivery innovation.

Requirements

  • Proven experience in IT service management, project management, and bid management.

  • Strong understanding of IT service management frameworks, such as ITIL.

  • Excellent communication, interpersonal, and stakeholder management skills.

  • Ability to analyze complex problems and develop effective solutions.

  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

  • Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.

What We Offer

As a Service Delivery Manager at Yolk Recruitment Ltd, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our organization.