Network Engineer

3 weeks ago

Kidlington, United Kingdom Thames Water Utilities Limited Full time
Job Title: Network Engineer

We are seeking a skilled Network Engineer to join our team in the Thames Valley and Home Counties area. As a Network Engineer, you will be responsible for the day-to-day operation of the waste network, including resolution of sewer collapses, blockages, and flooding to customers' homes.

Key Responsibilities:
  • Take personal ownership of customer issues, responding to queries and complaints, and resolving issues in a timely and professional manner.
  • Act as a local network expert, providing information for risk assessments and sharing information regarding network risks and other health and safety issues.
  • Attend meetings with customers, councils, and the Environment Agency to discuss how best our business can support them.
  • Provide critical on-site information to support the wider Operations team.
  • Supervise contractors to ensure they are working safely and adhering to company policies and procedures.
Requirements:
  • Clean manual driving license.
  • Basic IT skills are preferable but not essential.
  • A strong emphasis on and passion for great customer service.
What We Offer:
  • Competitive salary paying between £24,400 to £32,800 per annum depending on your level of experience.
  • Full training package provided.
  • 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub.

At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. If you are passionate about delivering exceptional customer service and have a strong emphasis on health and safety, we would love to hear from you.

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