Director of Operational Excellence

4 weeks ago

Brighton, Brighton and Hove, United Kingdom AMEX Full time
About the Role

We are seeking a highly skilled and experienced Director of Operational Excellence to join our team at American Express. As a key member of our organization, you will be responsible for leading a high-performing team and driving business results through people.

Key Responsibilities
  • Lead a high-performing team, driving career talent progression through ongoing leadership engagement and proactive colleague engagement.
  • Ensure risks and issues are effectively identified, assessed, prioritized, and managed to deliver on local business, regulatory, and AXP-wide expectations.
  • Conduct robust risk assessments on new products, new and changing regulation, partners, and other business change, supporting the business in defining and implementing appropriate controls and monitoring for sustainable risk management.
  • Ensure robust audit program management, driving strong business engagement and prompt accurate responses to validate findings, ensuring any MAPs have achievable and sustainable action plans.
  • Support business leads through the TLM program, providing guidance to the business to manage vendor risk by ensuring appropriate risk assessments and the closure of gaps in line with the TLM framework.
  • Effectively engage and liaise with central international Operational Excellence teams to support operational risk programs and streamline key business processes.
Requirements
  • Experience working within Operational Excellence, Compliance, Operational Risk, Issuing or Acquiring businesses or a related discipline is beneficial.
  • Demonstrates a highly developed will to win, to drive challenging programs forward.
  • Demonstrates creative and highly collaborative approach to solving problems, action-oriented to facilitate closure of open points, with the ability to challenge the status quo.
  • Proven experience in shifting organizational mindset to understand the impact and urgency of complex regulatory change to support prioritization within business units.
  • Ability to retain a big-picture focus, whilst knowing when there is a need to drill down into the detail.
  • Ability to build and lead cross-functional teams effectively to drive results without direct reporting relationships.
  • Strong executive presence, effective communicator at senior executive level with long-standing experience of Board or equivalent level presentations a must.
  • Outstanding verbal and written communication skills, with an ability to craft messages that clearly and succinctly communicate key messages for internal and external audiences.
  • Strong analytical skills and rigor, able to source and interpret data in a meaningful way to inform the program strategy and support decision-making.
  • Credible leader with proven ability to develop strong talent and build diverse teams.
  • Relationship management and a proven track record of positively collaborating and partnering with stakeholders.
About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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