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Leisure Receptionist

2 months ago

Nottingham, Nottingham, United Kingdom Village Hotels Full time
About the Role

We are seeking a highly skilled and enthusiastic Leisure Receptionist to join our team at Village Hotels. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming experience for our guests.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our guests, ensuring their needs are met and exceeded.
  • Front Desk Operations: Manage the front desk, handle guest inquiries, and resolve any issues that may arise.
  • Team Collaboration: Work closely with our leisure and other departments to ensure seamless service delivery.
  • Target Achievement: Drive sales through service, meet and exceed targets, and contribute to the overall success of the hotel.
What We Offer
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Benefits: A range of benefits, including complimentary leisure club membership, employee discounts, and a fun and supportive work environment.
  • Development Opportunities: Regular training and development opportunities to help you grow and succeed in your role.
Requirements
  • Customer Service Skills: A natural ability to interact with all types of people and provide exceptional customer service.
  • Leisure and Fitness Knowledge: A passion for leisure, fitness, and customer service.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to tailor your service and communication to individual needs.
  • Teamwork: A team mentality, with the ability to form great relationships within the leisure and other departments.
What We're Looking For

We're looking for a highly motivated and enthusiastic individual who is passionate about delivering exceptional customer service and creating a warm and welcoming experience for our guests. If you have a natural ability to interact with all types of people, a passion for leisure and fitness, and excellent communication skills, we'd love to hear from you.