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Customer Service Representative

2 months ago

Irvine, North Ayrshire, United Kingdom Buzz Bingo Full time
Customer Assistant Job Description

We are seeking a friendly and approachable Customer Assistant to join our team at Buzz Bingo. As a Customer Assistant, you will be the face of our club, providing exceptional customer service and ensuring that our customers have an outstanding experience every time they visit.

Key Responsibilities:
  • Build rapport and relationships with customers
  • Be flexible on tasks across all areas of the club, including front of house, book sales, treasury, machines, the bar area, and kitchen
  • Support with other duties as requested by the line manager
  • Ensure a Safer Gambling Environment for all customers and colleagues across all channels
Requirements:
  • Experience in delivering first-class customer service in a face-to-face role
  • Outstanding communication skills
  • Experience of handling cash and basic numeracy knowledge
What We Offer:
  • Help@Hand – a wellbeing app for you and your family
  • Thrive App – for mental wellbeing
  • My Eva – an online financial expert
  • Buzz Brights Apprenticeships
  • Buzz Learning – a digital learning platform
  • In-house Training
  • Access to Trained Mental Health Advocates
  • 4 weeks Annual Leave plus Public Holidays
  • Staff discount
  • Refer a Friend Scheme
  • Pension Scheme