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Car Park Operations Manager

2 months ago

London, Greater London, United Kingdom Unity Recruitment Full time

Job Summary

Unity Recruitment is seeking a Car Park Team Leader to oversee the daily operations of a busy shopping centre car park in West London. The ideal candidate will have experience in car park management and a strong leadership background.

Key Responsibilities

  • Lead the Car Park Team
    • Supervise a team of customer service operatives to deliver excellent customer experience by supporting and role modeling best practices.
    • Ensure the highest level of health and safety, car park operations, and team supervision is achieved and maintained.
  • Manage Car Park Operations
    • Successfully manage car park operations and traffic management both day-to-day and during exceptional events and high-volume seasonal activities.
  • Supervise Team Members
    • Lead your team to interact with guests as they enter and leave the car parks while demonstrating a positive, friendly, and welcoming approach.
    • Supervise the day-to-day activities of a team of customer service operatives, delivering regular 1-1 meetings and recognizing development opportunities.
    • Provide detailed shift handovers and ensure smooth shift-to-shift communication with duty managers and other team leaders.
    • Ensure team members are coached and supported to deliver the highest standards of car park operations and customer service.
  • React to Car Park Issues
    • React to car park issues as they arise.

Requirements

  • Experience
    • Ideally 1 year of relevant experience in car park or similar service environment.