Night Guest Service Manager

2 days ago

StocktononTees, Stockton-on-Tees, United Kingdom Aimbridge Hospitality Full time

About Aimbridge Hospitality

Aimbridge Hospitality EMEA is a leading hospitality company that oversees a portfolio of over 1,600 hotels and resorts worldwide. We partner with prominent brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels, to deliver exceptional guest experiences.

What We Offer

As a member of the Aimbridge team, you'll enjoy a range of benefits, including:

  • Hotel discounts across our portfolio – enjoy staff rates and up to 50% off food, beverage, and spa services
  • Wagestream – access up to 40% of your pay as you earn it and set automatic savings to support your financial well-being
  • 24/7 access to our employee assistance program
  • Career and lifestyle breaks – take time off for key life events
  • Volunteer days – up to two days per year to support a charity of your choice
  • Free car parking, employee assistance program, and uniform

A Day in the Life of a Night Manager

As a Night Manager, you'll be responsible for ensuring the safety and security of hotel guests and staff during the night. You'll serve as an ambassador for the hotel, delivering exceptional service to all guests. Your key responsibilities will include:

  • Conducting a minimum of 2 security checks per shift, focusing on fire safety and overall building security
  • Performing the nightly audit to close the day's business and collaborating with the accounts team to ensure accuracy
  • Recruiting, training, and developing the Night team to provide an exceptional guest experience

Requirements

To succeed in this role, you'll need:

  • Previous hotel experience
  • Experience leading a team
  • Proficient IT skills

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