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Guest Services Coordinator

3 months ago

Exmouth, Devon, United Kingdom Lympstone Manor Full time

Position: Receptionist

Location: Lympstone Manor, a prestigious 5-star luxury establishment

Overview:

Compensation: £25,282.40 plus gratuities

Working Hours: Full-time

Collaborative Relationships: Reservations team, Front of House team, Sales & Events team

About Us:

Lympstone Manor is renowned for its exceptional luxury and service. As a proud member of Relais & Châteaux, we offer 21 modern bedrooms, 6 luxurious shepherds huts, a Michelin Star restaurant, and a world-class wine cellar, ensuring an unforgettable experience for our guests.

Your Impact:

We are in search of a dedicated Receptionist who is passionate about hospitality and committed to delivering the highest standards of service. The ideal candidate will work collaboratively to provide an outstanding guest experience, ensuring that all standards of Lympstone Manor are consistently met. Experience with hotel reservation systems and in similar establishments is preferred.

Key Responsibilities:

  • Manage evening, weekend, early, and late shifts
  • Serve as the primary point of contact for hotel guests and staff during shifts
  • Handle all incoming calls professionally, ensuring guest requests are fulfilled
  • Process guest reservations and bookings to the highest standard
  • Maintain comprehensive knowledge of the hotel, clientele, and available services

Ideal Candidate Profile:

  • Highly organized, efficient, and driven
  • Strong attention to detail
  • Excellent communication skills
  • Ability to work effectively within a team
  • Consistently present a professional appearance
  • Familiarity with hotel reservation systems

Benefits:

  • Competitive salary package
  • Generous monthly service charge
  • 28 days of annual leave
  • Staff discounts and benefits
  • Complimentary meals during shifts
  • Discounts on food and beverages at the restaurant
  • Special staff accommodation rates
  • Incentives for long service
  • Opportunities for professional development

Company Values:

We pride ourselves on our core values: Passion, Integrity, Authenticity, Quality, Respect, and Consistency. We invite individuals who share these values and are eager to excel in the hospitality industry to consider this opportunity.