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Aerospace Contract Manager

2 months ago

Hampshire, United Kingdom Standard Aero Full time
Key Account Manager

Build a successful career in aviation by joining Standard Aero as a Key Account Manager. In this role, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and continued business.

Key Responsibilities:
  • Act as a liaison between customers and business operations, ensuring contractual requirements are met and customer needs are satisfied.
  • Establish detailed contract year operational objectives and aid operations in establishing action plans to meet customer program requirements.
  • Manage adherence to program plans and schedules, ensuring timely delivery and customer satisfaction.
  • Maintain control systems and reports that accurately measure progress, including estimate and invoice schedules.
  • Ensure customer satisfaction in all aspects of the assigned business, including gaining Voice of the Customer Reviews at intervals laid down within company policy.
  • Communicate impact and recovery plans to the customer, ensuring transparency and trust.
  • Ensure contractual commitments are met regarding management of information and customer reporting.
  • Work across all departments to ensure customer and contractual requirements are adhered to for production, procurement, quality control, logistics, and administrative functions.
  • Obtain customer approvals for work scope changes and special purchase requests via contract changes or Adhoc Over and Above tasking proposals.
  • Act as an escalation contact for customers on matters related to performance and manage customer needs to ensure their satisfaction and continued business.
  • Provide alternative solutions to customers, including submission of over and above requests.
  • Work in conjunction with Operations and Supply Chain in the development and submission of over and above quotations to customers.
  • Review invoices for accuracy in terms of labour, materials, cost, sell, contract compliance special programs, warranty and discounts. Resolve discrepancies and disputes.
  • Act as the primary contact, assisting in the review and approval of customer proposals.
  • Develop and monitor key performance indicators for the department.
  • Monitor and report contractual KPI performance at intervals defined within specific customer contracts.
Competencies:
  • Adequate degree of financial acumen; prior experience with customer estimates and invoices.
  • Strong planning, organizational and analytical skills.
  • Ability to make sound business decisions, provide advice on strategic solutions, and implement problem-solving techniques.
  • Strong verbal and written communication skills as well as presentation skills.
  • Strong leadership and coaching skills to interact with Customer Services Representatives and develop commercial/contract knowledge of shop floor team leaders.
  • Experience building strong working relations with customers.
  • Strong working knowledge of PC's in the current company operating system environment including Microsoft Office, Smartsheets, and Power BI.
Benefits:
  • 206 hours annual leave per year for employees working 37 hours per week, plus 8 public holidays.
  • 4% employer match pension scheme.
  • YuLife wellbeing services, including 24/7 virtual GP service, Employee Assistance Program, personalised online fitness programs, and many more.
  • Bonus opportunities.
  • Generous paid sick leave.
  • Life assurance cover.
  • Salary sacrifice cycle to work scheme.
  • Onsite gym at both the Fleetlands and Almondbank sites.
  • Eye test vouchers.
  • Seasonal flu jabs administered on site each year by Bupa.
  • Learning and training opportunities.
  • Salary sacrifice EV lease scheme.