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Technical Support Specialist

2 months ago

Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full time

Job Title: Technical Support Specialist

Job Type: Full-time

Location: Cheltenham outskirts

Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team at i2i Recruitment. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Maintain accurate records of technical issues and resolutions
  • Collaborate with internal teams to resolve technical issues and improve processes
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 1 year of experience in IT support
  • Good knowledge of Windows 10 and Microsoft 365
  • Strong written and verbal communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Active Directory user management and Entra ID user management experience

What We Offer:

  • A competitive salary of £25,000-£28,000
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application to i2i Recruitment today