Civil Enforcement Officer
4 weeks ago
Service Care Solutions is seeking a highly skilled and experienced Parking Enforcement Officer to join our team in Haringey. As a key member of our team, you will be responsible for enforcing parking regulations within the borough's Special Parking Areas and Controlled Parking Zones.
Key Responsibilities:- Enforce parking and footway restrictions in accordance with Council policies and regulations.
- Patrol designated areas as instructed by the Parking Team Leader and issue Penalty Charge Notices (PCNs) to vehicles in contravention of parking rules.
- Provide excellent customer service to the public, answering queries and resolving issues related to parking enforcement.
- Authorise vehicle removal when necessary, according to removal criteria.
- Complete all necessary documentation, including pocketbooks, PCNs, and driver statements.
- Take photographs to provide evidence of parking contraventions.
- Report faulty street furniture, defects in parking lines, and abandoned vehicles.
- Ensure proper care and professional use of uniform and equipment, reporting any issues immediately.
- Adhere to health and safety legislation during patrols, and participate in risk assessments.
- 12 months of experience working face-to-face with the public.
- Previous experience as a Civil Enforcement Officer or in a related field.
- Excellent communication skills and the ability to handle confrontational situations tactfully.
- Competency in using handheld computers for data entry and issuing PCNs.
- Basic numeracy skills.
- Physically fit to patrol on foot in all weather conditions, and available to work weekends and evenings regularly.
- City & Guilds 1950 Parking Enforcement or NVQ Level 2 in Controlling Parking Areas.
- Full UK driving licence.
- This role requires a Disclosure and Barring Service (DBS) check.
- Experience working unsocial hours, including evenings and weekends.
Contact: For more information, please reach out to Lewis Ashcroft at Service Care Solutions. Apply today to support the community by ensuring safe and regulated parking across the borough.
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