Civil Enforcement Officer

4 weeks ago


London, Greater London, United Kingdom Service Care Solutions - Social Work Full time
Parking Enforcement Officer

Service Care Solutions is seeking a highly skilled and experienced Parking Enforcement Officer to join our team in Haringey. As a key member of our team, you will be responsible for enforcing parking regulations within the borough's Special Parking Areas and Controlled Parking Zones.

Key Responsibilities:
  • Enforce parking and footway restrictions in accordance with Council policies and regulations.
  • Patrol designated areas as instructed by the Parking Team Leader and issue Penalty Charge Notices (PCNs) to vehicles in contravention of parking rules.
  • Provide excellent customer service to the public, answering queries and resolving issues related to parking enforcement.
  • Authorise vehicle removal when necessary, according to removal criteria.
  • Complete all necessary documentation, including pocketbooks, PCNs, and driver statements.
  • Take photographs to provide evidence of parking contraventions.
  • Report faulty street furniture, defects in parking lines, and abandoned vehicles.
  • Ensure proper care and professional use of uniform and equipment, reporting any issues immediately.
  • Adhere to health and safety legislation during patrols, and participate in risk assessments.
Essential Skills and Experience:
  • 12 months of experience working face-to-face with the public.
  • Previous experience as a Civil Enforcement Officer or in a related field.
  • Excellent communication skills and the ability to handle confrontational situations tactfully.
  • Competency in using handheld computers for data entry and issuing PCNs.
  • Basic numeracy skills.
  • Physically fit to patrol on foot in all weather conditions, and available to work weekends and evenings regularly.
Desirable Qualifications:
  • City & Guilds 1950 Parking Enforcement or NVQ Level 2 in Controlling Parking Areas.
  • Full UK driving licence.
Additional Requirements:
  • This role requires a Disclosure and Barring Service (DBS) check.
  • Experience working unsocial hours, including evenings and weekends.

Contact: For more information, please reach out to Lewis Ashcroft at Service Care Solutions. Apply today to support the community by ensuring safe and regulated parking across the borough.



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