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Executive Vice President of Banking Operations
2 months ago
Are you ready to take on a significant leadership role within Everyday Banking?
Position Summary:
As the Vice President of Everyday Banking, you will spearhead our dynamic Everyday Banking division. This critical position requires a strategic leader with a strong history of operational excellence, compliance with regulations, performance oversight, and innovation in product development. Your mission will be to ensure that our operations team provides an outstanding experience while upholding the highest standards of efficiency and compliance.
Key Responsibilities:
- Oversee a high-performing business operations team, consistently delivering exceptional service experiences.
- Promote a customer-focused mindset within the operations team to ensure a unique, fair, consistent, and transparent customer experience.
- Serve as a subject matter expert on leading digital business policies, processes, products, and solutions, leveraging data-driven insights to enhance operational efficiency.
- Cultivate a high-performance culture aimed at achieving and surpassing business goals, leading by example and providing timely feedback and recognition.
- Manage the operational planning and execution of new product launches, collaborating with cross-functional teams for seamless introductions.
- Engage in extensive stakeholder management, working with global teams to ensure exceptional service delivery.
- Foster a culture of performance management across operations teams, utilizing development programs to enhance team skills and career progression.
- Ensure alignment with regulatory requirements and industry standards.
- Oversee workforce planning and headcount management to meet ongoing operational demands.
- Analyze customer behavior and share insights with the broader team and peers.
- Collaborate with relevant teams to continuously enhance operational and business performance, optimizing both customer and employee experiences.
- Proven expertise in Financial Services, Banking Operations, or similarly regulated sectors.
- Leadership experience managing large teams and complex processes.
- Demonstrated success in cultivating a robust operational culture that drives people, customer, and business success.
- Expertise in operational excellence, regulatory compliance, and performance management.
- Proven ability to inspire and lead high-performing teams.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Exceptional communication and interpersonal skills, capable of influencing and collaborating at all organizational levels.
- Experience in a high-growth environment, adaptable and agile in a constantly evolving business landscape.
- Direct leadership experience in an Everyday Banking function with a culture that prioritizes employee satisfaction and engagement.
- Ability to establish and maintain a culture of risk management and compliance while delivering a premier customer experience.
J.P. Morgan is a global leader in financial services, offering strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors. Our commitment to serving clients with excellence drives our operations. We strive to build trusted, long-term partnerships that help our clients achieve their business objectives.
We recognize that our workforce is our greatest asset, and the diverse talents of our employees are integral to our success. We are an equal opportunity employer, valuing diversity and inclusion. We do not discriminate based on any protected attribute and provide reasonable accommodations for applicants' and employees' needs.
