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Security Officer

2 months ago


Coventry, Coventry, United Kingdom CBS Arena Full time
About the Role

We are seeking a highly skilled and experienced Security Officer to join our team at CBS Arena. As a key member of our operations team, you will play a vital role in ensuring the safety and security of our staff, contractors, clients, visitors, and members of the public.

Key Responsibilities
  • Maintain the security of the venue by providing a highly visible, efficient, proactive, and responsive security service to all persons associated with the venue.
  • Check on working practices, crime prevention, and advise accordingly to ensure the security and safety of both internal staff and contractors as well as external clients, visitors, and members of the public.
  • Respond to calls for assistance across the venue premises where necessary to deal with intruders, crime, and disorder.
Control Room Responsibilities
  • Accurately maintain the Fire Log by completing fire/fire alarm activation reports.
  • Monitor the venue CCTV system.
  • Assume the role of Incident Controller until the Venue Security Supervisor/Head of Venue Security or nominee arrives.
  • Monitor and burn CCTV footage, including body cams, as required under the direction of policies and procedures.
  • Complete and maintain the control room log.
  • Complete written incident reports and statements as required and maintain a record of events during an incident.
  • Coordinate the distribution of staff during an evacuation.
  • Coordinate the logging and storage of high-value lost property.
  • Deal with fire system isolations and reactivations, after receiving correct permits.
  • Dispatch initial first aid response.
  • Efficiently respond to alarms on the access control system and dispatch officers in response to case alarms.
  • Ensure all visitors are signed in and out of the control room and receive an induction.
  • Ensure the issuing of keys, radios, and equipment as needed and audited on completion of each day.
Requirements
  • Possess outstanding communication skills and the ability to handle sensitive situations in a confidential manner.
  • Be comfortable writing and delivering reports.
  • Enjoy working with colleagues, clients, contractors, and visitors.
  • Have experience of dealing with emergency situations.
  • Previous security experience of 2 years within a similar security environment, ideally within the entertainment/leisure industry, would be preferred.
Essential Experience
  • A good standard of computer literacy, including MS Office Applications: Email, Word, Excel, PowerPoint.
  • Educated to GCSE level or above – (including English and Maths).
  • Experience of the correct use of security technology (integrated CCTV & alarms).
  • Fire safety awareness (or be willing to complete).
  • First Aid at Work Certificate with AED (or be willing to complete).
  • Must hold a valid SIA Door Supervision and CCTV licence.
Working Hours

The role will be on a rotating shift pattern, all year round on nights only, and will include public holidays and weekends. It will be a 4 on, 4 off security shift pattern (10 hours per night). Due to operational circumstances, there may be a need to move to a 24-hour coverage and this will be stated in advance. There will be a need for flexibility to work outside these hours due to the nature of the role and willingness to work additional hours as overtime to cover absences and sickness if required.

We offer a range of benefits, including free car parking, subsidised canteen, pension scheme, and cycle to work scheme.