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Service Optimization Manager

3 months ago

Preston, Lancashire, United Kingdom CBSbutler Full time

Service Improvement Lead

  • Location: Hybrid
  • Salary: £45,000 - £52,000 + excellent benefits

Role Overview: Service Improvement Lead

  • Oversee Continuous Service Improvement initiatives for the AIR-ERP service.
  • Maintain and enhance the AIR ERP service model along with its related process documentation.
  • Coordinate and integrate support processes among various service providers.
  • Deliver reporting and status updates to the management team as necessary.
  • Assist in cost reduction efforts.
  • Facilitate service reviews and ensure that approved service modifications are executed effectively.

Required Skills and Experience: Service Improvement Lead

Essential Qualifications:

  • Proven experience in IT Support Processes with a service-oriented background.
  • Experience in Project Management.
  • Strong background in Senior Stakeholder Management.

Preferred Qualifications:

  • Familiarity with the ITIL service model.

Employee Benefits:

We offer a comprehensive benefits package, including a competitive pension scheme, enhanced annual leave, and a Company-contributed Share Incentive Plan. Additional perks include flexible working arrangements, an employee assistance program, Cycle2work, and employee discounts. You may also qualify for an annual incentive.