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IT Capacity and Demand Manager
2 months ago
We are seeking a highly skilled Demand and Capacity Manager to join our established Demand and Capacity Management team within IT Support. The successful candidate will be responsible for ensuring that the Society does not experience capacity-related unplanned IT service outages by understanding business demand for IT services, identifying resulting capacity requirements, and monitoring operational capacity utilisation.
Key Responsibilities- Create strategic Capacity Plans for Nationwide's critical IT services, ensuring any risks and constraints are understood.
- Produce and review technical metrics and support the creation of capacity models to ensure that Nationwide's key services are capable of meeting business requirements in the short, medium, and long term.
- Ensure that data consumed and created by the Demand and Capacity processes is both accurate and relevant.
- Provide governance and quality assurance to the outputs and effectiveness of the Demand and Capacity function across all areas of IT to ensure consistency.
- Present on the effectiveness of the function to senior stakeholders, highlighting any risks to IT provided services.
- Host Demand and Capacity forums attended by senior and critical stakeholders.
- Provide subject matter expertise advice, guidance, and education on best practice to users and stakeholders of the process.
We are looking for a candidate with a broad business and technology background, gained from significant experience in a corporate environment. You will have strong mathematical and analytical capabilities, a strong understanding of IT risk management, and excellent verbal and written communication skills at all levels, including senior-level report writing.
You will also have good influencing and stakeholder management skills, the ability to prioritise demanding workloads and remain calm and objective under pressure, and the ability to pay attention to detail, as well as a big picture view.
Awareness and understanding of ITIL and COBIT frameworks are also essential. Good Microsoft Excel skills are required.
What We OfferNationwide is the world's largest building society, with over 15 million customers. We offer a highly competitive range of benefits, including a personal pension, up to 2 days of paid volunteering a year, life assurance, and a great selection of additional benefits through our salary sacrifice scheme.
We also offer access to training to help you develop and progress your career, 25 days holiday, pro rata, and an annual performance-related bonus.
About NationwideNationwide is a modern mutual, owned by our members. We are committed to delivering our Purpose - Banking - but fairer, more rewarding, and for the good of society. We want everyone in the UK to know that they don't have to bank with a bank. They can choose a modern mutual instead.
