TSA Business Partner

2 weeks ago

London, Greater London, United Kingdom Informa Global Support Full time
About the Role

We are seeking a highly skilled and experienced TSA Business Partner to join our team at Informa Global Support. As a key member of our Global Business Services team, you will play a critical role in ensuring the smooth delivery of our Transitional Services Agreement (TSA) with our clients.

Key Responsibilities
  • Develop and maintain strong relationships with our clients and internal stakeholders to ensure seamless service delivery.
  • Design and implement effective TSA service delivery models to meet the needs of our clients.
  • Manage and report on key performance indicators (KPIs) for TSA service delivery.
  • Develop and maintain governance models for TSA service delivery.
  • Build and maintain a comprehensive TSA service delivery playbook for internal and external communications.
  • Manage and deliver monthly finance reporting to Informa GBS Leadership and Group-level cross-workstream TSA manager.
  • Implement and manage TSA governance, issue resolution, performance tracking, and change control processes.
  • Manage the relationship between GBS and the buyer's finance team as prime contact.
  • Manage the formal TSA Reporting Reviews with the GBS Leadership team to assess TSA performance, risks, and issues.
  • Coordinate the planning of final separation, knowledge transfer to the buyer's staff, and close-down of support activities within GBS.
Requirements
  • Prior experience in managing GBS Service Delivery would be advantageous.
  • Prior experience in the design and development of TSA contracts and schedules.
  • Prior experience in working and managing delivery under a TSA would be very advantageous.
  • Prior experience in engagements with accounting firms during due diligence.
  • Ability to manage / input into Service - availability, continuity, and capacity of resourcing through an understanding of the concepts with prior experience.
  • Ability to manage the delivery of service against a specific budget.
  • Experience in overall delivery to the client (to meet buyer satisfaction), as well as input / support final migration of work to the buyer.
  • Monthly reporting to Informa GBS Leadership as well as into the Group-level cross-workstream TSA manager.
  • Contract management experience.
  • Demonstrable experience of managing service delivery of a similar nature.
  • Demonstrate ability / experience to manage a senior group of stakeholders both internal and external.
  • Effective leadership, interpersonal, and communication skills.
  • Problem-solving skills and ability to pre-empt issues before being escalated.
  • Educated to Degree Level or equivalent related qualifications in finance. Extensive relevant work experience will be considered in place of this.
  • Qualifications in Project or Change Management and/or Service Delivery would be an added advantage.
About Informa

We are a global business-to-business events and information services company, and we are committed to making a positive impact on our customers, employees, and the communities we serve. We offer a range of benefits, including flexible working arrangements, a comprehensive training program, and opportunities for career development and growth.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional service and have the skills and experience we are looking for, please submit your application.

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