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Customer Relationship Manager
2 months ago
About the Role
Caring Homes Group is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our marketing team, you will be responsible for developing and implementing marketing strategies that drive occupancy in our Homes.
Key Responsibilities
- Work closely with the Home Manager to create personalized marketing plans that connect with potential residents and their families.
- Develop and execute external events to promote our Homes and services.
- Prepare and deliver marketing materials and social content to showcase the benefits of Caring Homes.
- Forge strong relationships with individuals, organizations, and social care experts to drive business growth.
- Collaborate with the team to understand the size of the challenge and develop strategies to achieve success.
Requirements
- Proven experience in a marketing or sales role, preferably in a B2B and B2C environment.
- Strong marketing knowledge and skills, including calendar planning and content management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Ability to work independently and as part of a team, with a focus on delivering results.
What We Offer
- Ongoing and continuous career development and succession planning.
- Excellent on-going training from day one and throughout your career.
- Salary scales and progression with internal promotions available.
- Long service awards and recognition program.
- Refer a friend bonus scheme.
- Excellent apprenticeship scheme.
- Employee Assistance Program and Health & Wellbeing portal.
- Pay Captain and Employee discount scheme.