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Customer Relationship Manager

2 months ago


Colchester, Essex, United Kingdom Caring Homes Group Full time

About the Role

Caring Homes Group is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our marketing team, you will be responsible for developing and implementing marketing strategies that drive occupancy in our Homes.

Key Responsibilities

  • Work closely with the Home Manager to create personalized marketing plans that connect with potential residents and their families.
  • Develop and execute external events to promote our Homes and services.
  • Prepare and deliver marketing materials and social content to showcase the benefits of Caring Homes.
  • Forge strong relationships with individuals, organizations, and social care experts to drive business growth.
  • Collaborate with the team to understand the size of the challenge and develop strategies to achieve success.

Requirements

  • Proven experience in a marketing or sales role, preferably in a B2B and B2C environment.
  • Strong marketing knowledge and skills, including calendar planning and content management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to work independently and as part of a team, with a focus on delivering results.

What We Offer

  • Ongoing and continuous career development and succession planning.
  • Excellent on-going training from day one and throughout your career.
  • Salary scales and progression with internal promotions available.
  • Long service awards and recognition program.
  • Refer a friend bonus scheme.
  • Excellent apprenticeship scheme.
  • Employee Assistance Program and Health & Wellbeing portal.
  • Pay Captain and Employee discount scheme.