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Service Administrator

2 months ago

Derby, Derby, United Kingdom Hydro Systems Full time

About Hydro Systems

Hydro Systems is a leading global aerospace company with a strong presence in the UK. Our company specializes in the production and delivery of aerospace tooling, working closely with high-profile OEMs to deliver quality products day in, day out.

Job Summary

We are seeking a highly skilled and motivated Service Administrator to join our team. As a Service Administrator, you will be responsible for booking in new service jobs, following up on open quotations, raising invoices for completed jobs, and liaising with customers in relation to day-to-day queries.

Key Responsibilities

  • Booking in of new Service jobs in SAP and Geeni
  • Check and action jobs at sales gate on Geeni
  • Follow up on open quotations and process approvals for Service
  • Update open WIP report for invoicing purposes
  • Close out completed jobs and create delivery notes
  • Raise invoices for completed jobs
  • Create Service repair quotations
  • Create service notifications
  • Liaising with customers in relation to queries and AOG requests
  • Compilation and administration of work instruction pack for operations team
  • Upon receipt of a quote request, generating quotations and ensuring orders are processed in a timely manner
  • Invoicing of spares and service jobs
  • Ensuring deliveries are on time and escalating if there is a delay
  • Communication with customers or other client company personnel to build, maintain and develop effective business relationships
  • Continuous development of product knowledge
  • Supporting the service team with any required administrative duties
  • Provide holiday and absence cover for the Service Spares Account Manager as designated by the Operations Director
  • Any other reasonable duties as assigned by the Operations Director

Requirements

  • Key Skills / NVQ (or equivalent) in Administration
  • SAP Experience desirable but not essential as training will be given to the successful applicant
  • Ability to communicate clearly, both written and verbal
  • Good computing skills across the Microsoft office suite, including Excel and Word
  • Excellent attention to detail and ability to identify anomalies in data
  • Experience of working in an engineering environment would be advantageous
  • Excellent attention to detail
  • Flexible and adaptable
  • Ability to work unsupervised
  • Ability to manage own priorities and workloads
  • Self-disciplined with excellent organisational and time management skills