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    Basingstoke, Hampshire, United Kingdom Crown Full time

    {"Job Title": "National Accounts Coordinator Apprentice", "Job Description": "Crown is seeking a highly motivated and detail-oriented National Accounts Coordinator Apprentice to join our team. As an Apprentice Office Administrator, you will play a vital role in supporting our National Accounts team and contributing to the efficiency of our organization.Key...

  • National Accounts Coordinator Apprentice

    2 months ago

    Basingstoke, Hampshire, United Kingdom Crown Full time

    {"Job Title": "National Accounts Coordinator Apprentice", "Job Description": "Crown is seeking a highly motivated and detail-oriented National Accounts Coordinator Apprentice to join our team. As an Apprentice Office Administrator, you will play a vital role in supporting our National Accounts team and contributing to the efficiency of our organization.Key...

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  • National Accounts Coordinator Apprentice

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  • National Accounts Coordinator Apprentice

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National Accounts Coordinator

2 months ago

Basingstoke, Hampshire, United Kingdom Crown Lift Trucks Ltd Full time
About Crown Lift Trucks Ltd

Crown Lift Trucks Ltd is a leading provider of material handling solutions, with a reputation for exceptional product design, engineering, and manufacturing. Our goal is to provide customers with the safest, most efficient, and ergonomic forklift trucks possible.

Our brand promise is to deliver superior value to our customers through our products and services. We prioritize quality and performance, and our company culture is built on teamwork and a commitment to excellence.

Crown Lift Trucks Ltd offers diverse and challenging careers in a broad range of professional and vocational roles. We are committed to investing in our employees' development and providing them with the tools and resources they need to succeed.

Job Description

A National Accounts Coordinator plays a critical role in supporting and engaging with different parts of the organization and interacting with internal or external customers. This role contributes to the efficiency of the organization by supporting particular areas, working across teams, and resolving issues.

As an Apprentice Office Administrator, you will:

  • Undertake a Level 3 Business Administrator apprenticeship, completing set modules on time and attending college as necessary.
  • Work shadow a colleague and develop an understanding of office procedures through on-the-job training.
  • Use Microsoft applications such as Outlook, Word, and Excel.
  • Learn Crown administrative procedures and how to use in-house software.
  • Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.

You will also be responsible for:

  • CRM support, including loading account details, verifying accuracy, and loading opportunities, working with National Accounts Managers, assisting with forecasting.
  • Checking shipping and build times against project delivery plans. Liaising with Project Managers and/or Sales administrators.
  • Participating in National Account meetings locally and regionally when required.
  • National Accounts Truck library (Creating a separate library for Nationals only).
  • Installation/Warranty reports.
  • Setting up contracts/FMC.
  • Central contact point for asset movements, action changes on the fleet lists, managing customer portals, invoice queries, and raising credits.
Key Responsibilities

The successful candidate will be responsible for:

  • Providing exceptional customer service and building strong relationships with customers.
  • Supporting the National Accounts team in achieving sales targets and improving customer satisfaction.
  • Developing and maintaining accurate records and reports, including CRM data and customer interactions.
  • Collaborating with cross-functional teams to resolve issues and improve processes.
  • Staying up-to-date with industry trends and best practices to continuously improve customer service and sales performance.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational skills.
  • Able to work efficiently and accurately in a fast-paced environment.
  • Highly motivated and able to work independently with minimal supervision.
  • Ability to prioritize workload and manage multiple tasks simultaneously.
What We Offer

Crown Lift Trucks Ltd offers a competitive salary and benefits package, including:

  • 25 days' holiday per year, plus bank holidays.
  • A company pension plan.
  • Opportunities for career development and professional growth.
  • A dynamic and supportive work environment.