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Soft Services Manager
2 months ago
Job Title: Soft Services Manager
Company: Nybor Ltd
Location: Southeast London / Southeast
Job Type: Full-time
Industry: Facilities Services
Job Description:
Job SummaryWe are seeking an experienced Soft Services Manager to join our team at Nybor Ltd. As a Soft Services Manager, you will be responsible for the overall efficient and effective management of the Soft Services contract to provide an industry-leading service.
Key Responsibilities- Manage the day-to-day operations of the team and their requirements, marrying this with a high-end cleaning provision and excellent soft services solution.
- Ensure adequate staffing is maintained, implement training across the team, and work with the team to assist with the smooth running of the contract.
- Take ownership of financial overtime, ensuring robust practices are in place for the management and reporting of these processes.
- Ensure all training requirements are in place and that staff are suitably trained to undertake their role and fulfill their responsibilities.
- Lead in the supervision of the client's contract, ensuring services meet the requirements of interface with the clients, service providers, and stakeholders.
- Proactively manage the client relationship, ensuring communication between all parties is dealt with in a timely manner.
- Drive company and site performance to ensure the best service is received by the client and the client's guests.
- Previous experience of working in a Soft Services Management role.
- Enthusiastic, motivational, and someone who strives for excellence.
- Someone who takes the initiative and drives for results.
- Organized, able to make robust judgments, and prioritize.
- Honest, transparent, and consistent.
- Gain and hold the respect of others.
- Previous experience in a high-end retail environment.
- Have a flexible approach with a can-do attitude.
- Strong commercial awareness.
- Ability to monitor and challenge the use of processes.
- Excellent communication and relationship-building skills.
- Excellent analytical skills to critically evaluate the information gathered and prioritize activity and ongoing communication.
- Resourceful and creative, able to deliver proactive initiatives within a large security department.
- Significant experience of managing people and challenging situations.
- Excellent oral communicator and proven ability in presenting information at a senior level.
- Strong written skills for reports, incidents, and presentations.
- Excellent interpersonal skills, to liaise with security officers, managers, and directors.
- Commercial awareness and management of a large security budget.
- Strong influencing skills to achieve business objectives.
- Company sick pay scheme.
- Enhanced Maternity, Adoption, and Paternity Leave Pay.
- Excellent Company Pension Scheme.
- Death in Service (subject to eligibility criteria).
Nybor Ltd is a highly reputable national large organization within the Facilities Management industry. We pride ourselves on customer experience and are looking for elite individuals to represent us in the market.
We have an exceptional operations team nationally and in the region, which prides itself on continuity of the team and performance. Our monitoring and logistics centre, managed internally, is second to none. We manage large, prestigious clients with ease, whilst ensuring smaller accounts are given the same high level of service across the business.
We are focused on growth and understand the need to invest to ensure continuous improvement. Therefore, we are looking for an experienced Soft Services Manager to join our team and help us achieve our goals.
