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Veterinary Receptionist

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CVS Group Plc Full time
About the Role

We are seeking a highly skilled and compassionate Veterinary Receptionist/Patient Care Assistant to join our team at Firstvets. As a key member of our practice, you will be responsible for providing exceptional patient care and administrative support to our clients and their pets.

Key Responsibilities
  • Answering phone calls and booking appointments
  • Responding to client queries via phone, in person, and email
  • Registering new clients and completing insurance forms
  • Dispensing medications and taking payments
  • Nursing care to patients and assisting Vets and Nurses in restraining animals for treatment
  • Cleaning, walking, and feeding of patients
  • Providing a warm and welcoming experience to our clients
Requirements
  • Previous Receptionist experience is essential, with veterinary experience a plus
  • Experience in animal welfare, including feeding, cleaning, medicating, and handling
  • Resilient with the ability to cope with potentially distressing and emotional situations
  • Excellent communication and customer service skills
  • Positive attitude and excellent teamwork skills
  • Proficiency in Microsoft Office and other database management and operating systems
What We Offer

We are committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development. As a member of our team, you will have access to ongoing training and support, as well as a competitive salary and benefits package.