Veterinary Receptionist

5 months ago


Newcastle upon Tyne, United Kingdom METROVETS Full time

Independant small animal practice, close knit staff and friendly clients. Opened in 2008

**Responsibilities**:

- Greet and check-in clients and their pets in a friendly and professional manner
- Answer phone calls and schedule appointments
- Assist with filling out necessary paperwork and obtaining patient information
- Maintain accurate records of client and patient information in the practice management system
- Collect payments for services rendered and provide receipts to clients
- Provide general information about veterinary services and answer basic questions from clients
- Assist veterinary staff with handling and restraining animals as needed
- Maintain cleanliness and organization of the reception area

**Skills**:

- Previous experience working in a veterinary clinic or animal-related field is preferred
- Strong communication skills, both verbal and written
- Excellent customer service skills with the ability to handle difficult situations with professionalism and empathy
- Proficient in using computer systems and software, including practice management systems
- Knowledge of basic veterinary terminology and procedures
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in record keeping

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

**Salary**: £17,591.00-£18,613.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free parking
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips

Ability to commute/relocate:

- Newcastle Upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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