Business Development Manager

1 week ago

Nottingham, Nottingham, United Kingdom KERRIDGE COMMERCIAL SYSTEMS CORP Full time
About the Role

Kerridge Commercial Systems Corp is a leading provider of trading and financial software solutions for the distribution, wholesale, and retail industries. We are seeking a highly skilled Corporate Customer Success Manager to join our team.

Key Responsibilities
  • Drive customer success strategies across various support teams to ensure seamless delivery of services.
  • Collaborate with the Customer Success Director to develop and implement customer success outcomes.
  • Work with the Global Customer Success Director to foster a culture of customer delight.
  • Manage Service Level Agreements (SLAs) and customer satisfaction across the entire customer lifecycle.
  • Identify key performance metrics to measure customer technical health and implement initiatives to improve quality, efficiency, and cost-effectiveness.
  • Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.
  • Implement and manage service improvement initiatives to enhance customer experience and satisfaction.
Requirements
  • Bachelor's Degree in a related field and a minimum of 4 years of relevant work experience.
  • Proven track record of managing multiple projects and clients.
  • Strong computer skills, including Microsoft Office and CRM software.
  • Excellent presentation and writing skills, with the ability to motivate diverse audiences.
  • Strategic thinking and ability to grasp long-term goals with each client.
  • Strong face-to-face, telephone, and email communication skills.
About Us

Kerridge Commercial Systems Corp is a market leader in the development and provision of trading and financial software solutions. We pride ourselves on having the best software solutions for our market because we have the best people.

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