Commercial Support Specialist

3 weeks ago

Reading, Reading, United Kingdom Healthxchange Full time
{"title": "Commercial Support Executive", "description": "Commercial Support Executive

Join our team and contribute to the success of Healthxchange, a leading supplier of aesthetic medical products and devices to medical professionals within the UK.

As a Commercial Support Executive, you will provide dedicated commercial support for our key customers and relationships, including the review and setup of customers on special price lists/commercial policy along with management and reporting of Commercial Policy performance.

You will work closely with our Platinum Services Team to drive successful customer onboarding and revenue growth, ensuring Healthxchange is the distributor of choice.

Key Responsibilities:

  • Administer Commercial Policy special price lists for key injectable partners, including setup, activation, and amendments.
  • Report and review customer performance against Commercial Policy minimum order levels to ensure customer commitment is delivered and remains commercially viable.
  • Support the wider Commercial Team, including sales teams, with reporting data, customer queries, and customer details.
  • Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.
  • Support Customer Satisfaction and NPS reporting requirements, providing analysis and action plans for improvement where detractors are received.
  • Follow up with customers on the back of low survey results to understand and identify opportunities for improvement.
  • Identify opportunities within our existing customer base and approach customers to discuss potential commercial policy agreements where there would be a commercial advantage.
  • Use Salesforce CRM to accurately record notes on customers' accounts, ensuring a record of your customer interactions.
  • Build great relationships with our key customers through a personalized customer experience and by understanding their business and patient needs.
  • Support the rest of the customer services team by sharing your knowledge and experience to help resolve customer queries and issues.
  • Support the Commercial Leadership team with ad-hoc projects and tasks.
  • Work closely with our CRM Manager to achieve reporting requirements.
  • From time to time, support with customer emails, phone calls, Live Chats, and social messages, responding within agreed department response times.
  • Act always as a team player, working with your colleagues to achieve department goals and objectives.
  • Support initiatives to upsell or promote HXPs products or services.
  • Maintain an up-to-date knowledge of company products and procedures.
  • Assist with the training of new starters and other team members.
  • Provide support with ad-hoc projects and tasks as required.

Requirements:

  • A good understanding of commercial requirements of our customers and business.
  • Strong organizational skills.
  • Excellent email writing skills.
  • Ability to work under pressure in a fast-paced environment.
  • Self-motivated with the ability to work under minimal supervision.
  • Excellent time management capability.
  • Proven communication skills.
  • Able to work to deadlines and deliver results under pressure.
  • Flexible and adaptable.
  • Reliable with excellent timekeeping.

IT Skills:

  • Microsoft Office.
  • Excellent Microsoft Excel skills, including LookUp and Pivot tables.
  • CRM (SalesForce) and Intact IQ preferred.

Benefits:

Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

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