Digital Support Specialist

4 weeks ago


HambleleRice, Hampshire, United Kingdom RYA Full time
{"title": "Digital Administrator", "description": "Job Role:

Digital Administrator - FTC (5 months)

Salary: £22,000 per annum

Full Time: 35 hours per work, Monday-Friday

Location: Hamble (hybrid working)

About the Role:

The Royal Yachting Association is seeking a Digital Administrator to support the digital team in providing customer service support for users of the RYA website and social media.

You will be responsible for supporting customers with problems, requests, and feedback through email, phone, and social media.

The Royal Yachting Association's digital infrastructure was upgraded in May 2021 with a Sitecore Content Management System at its heart.

This was the first step in a multi-year digital transformation journey.

The next step involves communicating with our members, optimising user journeys, and increasing personalisation of digital marketing activity.

What You'll Get:
  • 33 days holiday including public holidays pro rata
  • Your Birthday Day off

We're looking for someone who is passionate about customer service delivery and has previous experience in a customer service role utilising multiple contact methods.

If you're a team player who is committed to delivering excellent customer service, we'd love to hear from you.

", "lang_code": "en"}

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