Guest Services Representative
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Topgolf. As a Guest Services Representative, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.
Key Responsibilities
- Welcome and assist guests with check-in and reservations, ensuring a smooth and efficient process.
- Provide information about the venue, gameplay, and promotions, showcasing your knowledge and enthusiasm for the Topgolf experience.
- Help guests with golf clubs and equipment, demonstrating a commitment to their comfort and success.
- Ensure the cleanliness and organization of the venue, maintaining a high standard of quality and attention to detail.
- Offer retail items to guests, keeping the retail area stocked and organized, and providing recommendations to enhance their experience.
- Respond promptly to guest inquiries and requests, demonstrating a proactive and customer-centric approach.
- Give guests game demonstrations and enforce safety guidelines, showcasing your expertise and commitment to their safety.
Critical Skills and Experience Requirements
- Excellent customer service and communication skills, with the ability to build strong relationships with guests.
- Ability to work effectively in a team, collaborating with colleagues to deliver exceptional results.
- Basic computer skills for reservations and check-in, with a willingness to learn and adapt to new systems.
- Physical ability to lift and move golf bags and equipment, demonstrating a commitment to safety and well-being.
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