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Receptionist - General Surgical Outpatients
2 months ago
About the Role
The Norfolk and Norwich University Hospital is seeking a highly organized and detail-oriented Receptionist to join our team in the General Surgical Outpatients department. As a key member of our administrative staff, you will be responsible for providing exceptional patient care and support to our patients and staff.
Key Responsibilities
- Provide a high level of customer service to patients, visitors, and staff, responding to queries and resolving issues in a timely and professional manner.
- Manage and coordinate patient appointments, ensuring accurate and efficient scheduling and communication with patients and clinicians.
- Maintain accurate and up-to-date patient records, ensuring confidentiality and adherence to data protection policies.
- Provide administrative support to the clinical team, including preparing and distributing documents, and coordinating meetings and events.
- Develop and maintain effective relationships with patients, staff, and external stakeholders, promoting a positive and inclusive work environment.
Requirements
- Good general standard of literacy and numeracy.
- Experience in a healthcare or customer service environment.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities.
- Flexibility and adaptability, with a willingness to learn and develop new skills.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career development and professional growth.
- A supportive and inclusive work environment.
- Access to training and development programs.
- A range of employee benefits and perks.
