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Experienced Customer Service Administrator

2 months ago


Almondsbury, United Kingdom Red Recruitment Full time

Company Overview:
Red Recruitment is a leading agency specializing in recruitment services, dedicated to connecting talented individuals with reputable organizations.

Position Summary:
We are seeking a highly skilled Senior Customer Service Administrator to support our client, a prominent player in the fuel card industry, recognized for their commitment to excellence.

Role Highlights:
This position is ideal for a seasoned customer service professional eager to advance in a nurturing and dynamic environment.

Compensation:
Annual salary of £27,000 with potential earnings of £4,000 OTE.

Work Schedule:
Monday to Friday with varying shift patterns:
- Week 1: 8am - 4.30pm
- Week 2: 8.30am - 5pm
- Week 3: 9am - 5.30pm

Contract Type:
Permanent

Location:
Flexible working options available, including hybrid arrangements.

Benefits:
- 25 days of annual leave plus public holidays and additional incentive days
- Comprehensive training and continuous support
- Pension scheme
- Health and wellness initiatives
- Employee discounts and perks
- Positive and inclusive workplace culture
- Quarterly team meals

Key Responsibilities:
- Manage incoming customer inquiries through various channels
- Provide precise information regarding fuel card services and account management
- Assist customers with account setup and resolve technical issues
- Address and resolve customer complaints effectively
- Collaborate with team members to ensure an exceptional customer experience

Required Skills and Experience:
- Minimum of 1 year in a customer service role
- Strong verbal and written communication skills
- Excellent problem-solving capabilities
- Familiarity with CRM software is preferred; IT proficiency is essential
- Detail-oriented with a commitment to outstanding customer service

If you possess the necessary skills and experience, we encourage you to consider this opportunity.