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Key Account Manager

2 months ago


London, Greater London, United Kingdom Alpha Fashion Group Full time
Job Title: Key Account Manager

Job Summary:
Alpha Fashion Group is seeking a highly motivated and experienced Key Account Manager to join our team. As a Key Account Manager, you will be responsible for developing and maintaining strong relationships with key customers, ensuring customer satisfaction, and achieving designated sales targets.

Key Responsibilities:

Relationship Management:
  • Develop and maintain strong relationships with new and existing key customers to generate sales and drive business growth.
  • Act as the main point of contact, understanding customer needs and requirements, and providing solutions to meet their expectations.

Sales and Growth:
  • Propose solutions to existing customers, expanding relationships and meeting objectives, and identifying new opportunities to drive sales growth.
  • Manage a portfolio of Key Accounts to achieve designated sales targets for both existing and new accounts, and provide regular progress and forecast reports to internal and external stakeholders.
  • Actively seek opportunities to expand business with new and existing key customers, and collaborate with various business departments within the organization to sustain and enhance relationships with key accounts.

Operational Excellence:
  • Ensure accurate and timely delivery of products and services to customers, and resolve customer issues and complaints to maintain trust and satisfaction.

Market Awareness:
  • Stay informed about competing products, discount structures, and market trends, and conduct competitive shops to gather insights and optimize service.

Communication:
  • Act as the liaison between key customers and internal teams, and communicate daily with business clients to address queries and concerns.

Client Engagement:
  • Organize onsite and offsite meetings with key clients, showcasing samples and the company's product range, and conduct regular calls and meetings with business units to foster relationships and communicate strategies for Key Accounts.

Collaboration:
  • Collaborate with various business departments within the organization to sustain and enhance relationships with key accounts, and perform other job-related duties as assigned.

Requirements:
  • More than 3 years of foreign trade sales experience, with a proven track record of developing or serving key accounts and familiar with key account management process.
  • Customer oriented, target oriented, good market insight, and good social confidence.
  • Able to work with various teams and adapt to different cultures.
  • Confident communicator – written, verbal, and presentation.
  • Commercial judgment coupled with an ability to offer solutions to customer problems.
  • Ability to build and maintain strong key relationships.
  • Self-motivated with an ability to spot opportunities and maximize them.
  • Generate excitement and enthusiasm.
  • Efficient under pressure with an ability to prioritize.
  • Degree level preferably in Fashion or Textiles.