Customer Operations Manager

3 weeks ago


Gillingham, Kent, United Kingdom Royal Mail Group Full time
About the Role

We are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery operations team, you will be responsible for leading and inspiring a team of front-line colleagues to deliver excellent service at the doorstep.

Key Responsibilities
  • Lead and manage a team of delivery operatives to ensure the smooth running of all deliveries
  • Develop and implement strategies to improve service delivery and customer satisfaction
  • Collaborate with trade unions to drive performance improvement and resource planning
  • Partner with other departments to ensure effective communication and coordination
  • Identify and implement opportunities for process improvement and cost reduction
What You'll Get

We offer a competitive salary, 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and excellent parental leave policy. You'll also have access to a range of benefits, including Cycle2work scheme, corporate discounts, and gym membership.

About You

We're looking for someone who is flexible, results-driven, and able to excel under pressure. You'll be a customer-focused, team player with excellent leadership and communication skills. If you're passionate about delivering excellent service and have a track record of success in a similar role, we'd love to hear from you.

Shift Patterns

Monday to Saturday from 07:00 – 15:12 with a rolling rest day, flexibility is required as per operational needs.

Next Steps

Ready to apply? Then complete your application online and submit your CV. If successful, you'll be invited to a face-to-face assessment where you'll have the chance to showcase your abilities and passion.



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