Customer Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery operations team, you will be responsible for leading and inspiring a team of front-line colleagues to deliver excellent service at the doorstep.
Key Responsibilities- Lead and manage a team of delivery operatives to ensure the smooth running of all deliveries
- Develop and implement strategies to improve service delivery and customer satisfaction
- Collaborate with trade unions to drive performance improvement and resource planning
- Partner with other departments to ensure effective communication and coordination
- Identify and implement opportunities for process improvement and cost reduction
We offer a competitive salary, 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and excellent parental leave policy. You'll also have access to a range of benefits, including Cycle2work scheme, corporate discounts, and gym membership.
About YouWe're looking for someone who is flexible, results-driven, and able to excel under pressure. You'll be a customer-focused, team player with excellent leadership and communication skills. If you're passionate about delivering excellent service and have a track record of success in a similar role, we'd love to hear from you.
Shift PatternsMonday to Saturday from 07:00 – 15:12 with a rolling rest day, flexibility is required as per operational needs.
Next StepsReady to apply? Then complete your application online and submit your CV. If successful, you'll be invited to a face-to-face assessment where you'll have the chance to showcase your abilities and passion.
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Customer Operations Manager
3 weeks ago
Gillingham, Kent, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery team, you will be responsible for ensuring the smooth running of all deliveries, leading and inspiring a team of front-line colleagues to work efficiently and provide excellent service at the...
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Customer Operations Manager
3 weeks ago
Gillingham, Kent, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery team, you will be responsible for ensuring the smooth running of all deliveries, leading and inspiring a team of front-line colleagues to work efficiently and provide excellent service at the...
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Customer Operations Manager
3 weeks ago
Gillingham, Kent, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery operations team, you will be responsible for leading and inspiring a team of front-line colleagues to deliver excellent service at the doorstep.Key ResponsibilitiesLead and manage a team of delivery...
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Customer Operations Manager
3 weeks ago
Gillingham, Kent, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery operations team, you will be responsible for leading and inspiring a team of front-line colleagues to deliver excellent service at the doorstep.Key ResponsibilitiesLead and manage a team of delivery...
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Customer Operations Manager
4 weeks ago
Gillingham, Kent, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery operations team, you will be responsible for leading and inspiring a team of front-line colleagues to deliver excellent service at the doorstep.Key ResponsibilitiesLead and manage a team of delivery...
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Customer Operations Manager
4 weeks ago
Gillingham, Kent, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery operations team, you will be responsible for leading and inspiring a team of front-line colleagues to deliver excellent service at the doorstep.Key ResponsibilitiesLead and manage a team of delivery...
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Customer Operations Manager
4 weeks ago
Gillingham, Kent, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery operations team, you will be responsible for leading and inspiring a team of front-line colleagues to deliver excellent service at the doorstep.As a Customer Operations Manager, you will be...
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Customer Operations Manager
4 weeks ago
Gillingham, Kent, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery operations team, you will be responsible for leading and inspiring a team of front-line colleagues to deliver excellent service at the doorstep.As a Customer Operations Manager, you will be...
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Customer Operations Manager
3 weeks ago
Gillingham, Kent, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery operations team, you will be responsible for leading and inspiring a team of front-line colleagues to deliver excellent service at the doorstep.As a Customer Operations Manager, you will be...
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Customer Operations Manager
3 weeks ago
Gillingham, Kent, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery operations team, you will be responsible for leading and inspiring a team of front-line colleagues to deliver excellent service at the doorstep.As a Customer Operations Manager, you will be...
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Customer and Trading Manager
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Customer and Trading Manager
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Gillingham, Kent, United Kingdom Sainsbury's Full timeJob Title: Night Shift Retail Store ManagerJob Summary:We are seeking a highly motivated and experienced Night Shift Retail Store Manager to lead our team and ensure a smooth and efficient night shift operation. As a Night Shift Retail Store Manager, you will be responsible for planning and managing resources, ensuring that the store is fully stocked and...
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Store Operations Manager
2 weeks ago
Gillingham, Kent, United Kingdom BMRetail Full timeNew Store OpeningThis is a brand new store and we are seeking experienced colleagues to join our team on a permanent basis. As a key member of our store management team, you will play a vital role in ensuring the smooth operation of the store and delivering exceptional customer service.Key Responsibilities:Support the Store Management team in the day-to-day...
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Trainee Skip Operations Manager
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Culinary Operations Manager
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Retail Operations Manager
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Gillingham, Kent, United Kingdom Iceland Full timeAbout the RoleWe are seeking a highly motivated and experienced individual to fill the position of Supervisor at Iceland. As a Supervisor, you will play a key role in driving sales, managing store operations, and leading a team of retail professionals.Key ResponsibilitiesManage store availability and optimize inventory levels to meet customer demand.Develop...
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Retail Operations Manager
2 months ago
Gillingham, Kent, United Kingdom Iceland Full timeAbout the RoleWe are seeking a highly motivated and experienced individual to fill the position of Supervisor at Iceland. As a Supervisor, you will play a key role in driving sales, managing store operations, and leading a team of retail professionals.Key ResponsibilitiesManage store availability and optimize inventory levels to meet customer demand.Develop...