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IT Engineer

2 months ago

Bicester, Oxfordshire, United Kingdom Red Bull Full time
About the Role

We are seeking a highly motivated and talented IT Engineer to join our dynamic team in our UK facilities.

Key Responsibilities
  • Provide first-line support for IT incidents and service requests in our UK Facility.
  • Act as the primary point of contact for colleagues seeking IT assistance, ensuring prompt and courteous resolution of their issues.
  • Coordinate with the IT Team in Faenza to escalate and resolve complex technical problems, while promoting IT standards and procedures.
  • Provide guidance and training to colleagues on IT best practices and self-service options.
  • Establish and maintain service level agreements (SLAs) for incident resolution and service request fulfillment.
  • Support users' laptops, workstations installation and maintenance in the assigned area (UK branch).
  • Monitor service desk performance and productivity, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.
Additional Responsibilities
  • Plan and coordinate IT support services for trackside operations during F1 Gran Prix weekends in coordination with the IT team based in Faenza.
  • Ensure that IT systems and infrastructure are operational and reliable throughout the events, minimizing downtime and disruptions.
  • Collaborate with event organizers and stakeholders to understand IT requirements and provide appropriate solutions and support.
  • Oversee the incident management process, ensuring timely identification, escalation, and resolution of IT incidents.
  • Conduct root cause analysis for major incidents and implement corrective actions to prevent recurrence.
  • Proactively identify potential issues and implement preventive measures to minimize service disruptions.
Requirements
  • Proven experience (at least 3 years) in IT service management, with a focus on service desk operations.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with colleagues at all levels.
  • Good knowledge of ITIL framework and best practices for service management.
  • Experience with trackside IT support or event management is desirable.
  • Strong problem-solving abilities and a proactive approach to service improvement.
  • Relevant certifications such as ITIL Foundation, Support Center Manager, or CompTIA A+ are advantageous.
  • Fluency in English.