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IT Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and experienced IT Support Specialist to join our team as a 1st Line/Helpdesk Support Advisor. As a key member of our IT Service Desk, you will be responsible for providing first-line support to our clinical and administrative colleagues, ensuring that they have access to the IT services they need to perform their roles effectively.
Key Responsibilities:
- Provide first-line support to staff across the organisation, troubleshooting and resolving IT-related issues in a timely and efficient manner.
- Manage and resolve support calls, ensuring that customer satisfaction levels are maintained and agreed standards are met.
- Work collaboratively with the IT Support Team to implement and support computer systems and services, and associated peripherals.
- Assist with the provision of low-level account administration via Active Directory and use a wide range of tools to provide solutions to application errors and account management.
- Provide limited training for software and hardware with all Health Board supported products for callers.
About Us:
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff and providing over 100 specialist services to around 500,000 people living in Cardiff and the Vale of Glamorgan.
Requirements:
- Proven experience in a Service Desk/phone support environment within a large organisation.
- Ability to troubleshoot and resolve various IT-related issues, ensuring user calls are effectively resolved to agreed standards.
- High level of interpersonal skills, with the ability to discuss complex technical issues with a broad spectrum of Health Board staff.
- Ability to work well within a team and have sufficient skill sets and experience to assist with the implementation and support of computer systems/services and associated peripherals.
