Attendance and Intervention Specialist

5 hours ago


Manchester, United Kingdom Elizabeth School of London Full time
Job Title: Attendance and Intervention Officer

Join Elizabeth School of London as an Attendance and Intervention Officer and play a vital role in supporting the student journey.

About the Role:

This is an exciting opportunity to work in a dynamic and supportive environment, where you will be responsible for providing attendance and intervention support to students. You will work closely with stakeholders to coordinate registry support functions and contribute to the development of student retention strategies.

Main Responsibilities:
  • Develop and implement methods for evaluating student performance, including management of attendance records and registry support.
  • Monitor, coordinate, and assess student progression and retention rates.
  • Organize activities aimed at supporting student progress, with an emphasis on improving consistent attendance patterns.
  • Provide support and guidance to students on course selection and academic progression.
  • Collaborate closely with partner universities to manage student data accurately and efficiently.
  • Proactively address the requirements of both students and educational institutions.
  • Provide exceptional customer service and offer clear, authoritative advice on complex regulations and procedures.
  • Generate precise and timely reports for the senior management team.
  • Work with the Attendance and Intervention Lead to enhance the skills of the team through training and process evaluations.
Requirements:
  • Bachelor's degree from a recognized university.
  • Competency in Excel and other Google Suite tools.
  • Knowledge in Customer Service Standards.
  • Ability to prioritize competing deadlines and workloads.
  • Highly developed oral and written communication skills.
Benefits:
  • Private medical insurance with BUPA.
  • Annual leave (5.6 weeks), including bank holidays.
  • Workplace pension scheme.
  • Statutory Sick Pay.
  • Statutory maternity/paternity pays.
  • Career development opportunities.
  • Training and self-development opportunities.


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