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Clerical Support

3 months ago

Crewe, Cheshire East, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

Job Overview

An exceptional opportunity has emerged to become a part of the General Surgery Administration Team, which encompasses Colorectal, Upper GI, Vascular, and Breast services.

We seek an individual with rapid and precise typing abilities, coupled with the capacity to deliver administrative assistance to a dynamic team that supports secretarial functions for Consultants and their respective teams.

The ideal candidate will be self-driven, possess outstanding communication skills, and demonstrate the ability to work independently. Familiarity with medical terminology and audio typing is advantageous.

The successful applicant will collaborate within a team in a shared office setting.

Main Responsibilities

  • Assist the Personal Assistant/Administrative Personal Assistant in delivering a thorough secretarial service, including organizing and coordinating arrangements, typing and distributing documents and reports, recording information, and filing, ensuring that all documentation meets expected performance standards and adheres to agreed timelines.
  • Provide a comprehensive clerical service to the Divisions, executing all relevant work-related tasks such as retrieving, preparing, and filing patient information/data, arranging transport, scheduling appointments, managing correspondence, photocopying, faxing, and emailing, as well as distributing reports and letters according to service requirements.
  • Maintain systems and processes to guarantee that patient information/data is accessible at the appropriate time, in the correct location, and is complete and accurate according to the established quality standards.

About Mid Cheshire Hospitals NHS Foundation Trust

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) is dedicated to providing high-quality, safe, and effective healthcare to the community of Cheshire and beyond. The Trust operates Leighton Hospital, Victoria Infirmary, and Elmhurst Intermediate Care Centre, having been established as an NHS Trust in April 1991 and achieving Foundation Trust status in April 2008.

Employing nearly 5,000 staff members, the Trust offers approximately 540 hospital beds and a diverse range of services, including accident and emergency, maternity, outpatient care, therapies, and pediatric health.

As part of the Central Cheshire Integrated Care Partnership (CCICP), the Trust collaborates with local health partners to provide various community services for residents across South Cheshire and Vale Royal.

During the pandemic, the Trust received national recognition for its 'Be Safe Be EquiPPEd' initiative, aimed at ensuring the safety of both staff and patients through the proper use of personal protective equipment.

The results from the 2020 national NHS Staff Survey indicated improvements in all aspects of the safety culture theme, with 92% of respondents feeling their roles positively impacted patient care. The Trust was also acknowledged nationally for its workforce health and wellbeing initiatives.

At Mid Cheshire, we prioritize our staff's well-being, recognizing that to provide the highest quality, compassionate care to our patients, we must also support our colleagues.

Job Responsibilities

  • Update patient information/data post-appointment, adhering to the agreed quality standards, and locate and retrieve supplementary documentation as needed, ensuring diagnostic reports and essential documents are filed appropriately.
  • Maintain the case note tracking system, ensuring its proper functionality, promptly addressing and/or reporting any issues or delays.
  • Utilize the necessary electronic systems for correspondence, clinic management, and result retrieval as required.
  • Foster constructive relationships with colleagues within and across Divisions, as well as externally, to enhance the effectiveness and efficiency of patient services.

Qualifications & Knowledge

Essential

  • Proficient in computer skills, ECDL or equivalent, Microsoft Office.
  • Experience in typing/keyboard operations.

Desirable

  • Familiarity with hospital systems (PCS).
  • Knowledge of medical terminology.

Skills

Essential

  • Demonstrated verbal and written communication skills.
  • Ability to collaborate effectively within a team.

Values

Essential

  • Must exemplify the Trust's values regarding raising concerns at work and treating others who raise concerns with respect.
  • A commitment to quality and safety.