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Guest Services Coordinator
3 months ago
As a Hospitality Reception Specialist, you will be the initial point of contact for our guests, setting the tone for their entire experience at our establishment. Your warm welcome is crucial in establishing the high standards of service that our members and visitors expect.
With a friendly demeanor and a proactive approach, you will warmly greet guests upon arrival and handle inquiries via phone. Your commitment to outstanding customer service will ensure that our members have everything they need and that their questions are addressed promptly.
Your conversational skills will shine as you engage with our members, helping them to fully enjoy the amenities and activities available at our facility.
On a daily basis, you will be responsible for welcoming guests, managing bookings, introducing newcomers to our community, resolving issues, and ensuring member satisfaction.
Remember, you are not just a receptionist; you are a Creator of Joy.
At Village Hotels, we celebrate individuality, personality, and enjoyment. We strive to create vibrant, contemporary environments where our guests can work, dine, unwind, play, and stay active. With locations across the country, we depend on you to provide service that distinguishes us from our competitors.
Joining our team comes with a range of benefits* including:
- Complimentary full leisure club membership for you and a guest valued at 1500 annually.
- Employee discounts on overnight stays starting from 35 based on double occupancy.
- 50% off food and beverages purchased during or outside of your shift at any Village Hotel.
- An engaging training platform featuring gamified learning experiences.
- Discounts and cashback offers with numerous high street brands.
- A variety of well-being and healthcare benefits.
- Financial wellness support through Salary Finance.
- Access to an Employee Assistance Programme.
- Flexible working hours.
- A fun, supportive, and inclusive workplace with ample development opportunities.
- Regular team-building events, including our monthly BIG People days.
- Exceptional reward and recognition incentive programs.
- A monthly well-being initiative to support your mental health.
- Anniversary rewards for significant milestones in service.
- A holiday purchase scheme.
- A day off for your birthday.
- An electric car salary sacrifice scheme.
*Terms and conditions apply based on your contract.
What we seek from you:
- A natural talent for engaging with diverse individuals, utilizing effective sales techniques, and believing in service-oriented sales.
- A genuine passion for leisure, fitness, and customer service.
- The ability to recognize and cater to the unique needs and preferences of our members.
- A strong drive to meet and exceed performance targets.
- A collaborative spirit, fostering excellent relationships within the leisure department and beyond.
**Please note - All offers are contingent upon a successful DBS check for this role.**
Become part of something extraordinary - Work, Grow & Play the Village Way.
