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Head of Compliance Outsourcing

2 months ago


London, Greater London, United Kingdom CRS Full time
Position Overview

Job Title: Director, Compliance Outsourcing

Location: Flexible with one day a week in Office

Compensation: Competitive salary plus bonus and benefits

About the Role

Our client is a prominent player in the global market, recognized for their innovative solutions and extensive reach across 27 countries. Holding a significant market share, they are poised to reshape the industry landscape.

This position is part of a newly established division that combines the stability and resources of a large corporation with the agility and innovative spirit of a startup. The aim is to enhance the compliance function and ensure sustainable growth.

As the Director, Compliance Outsourcing, you will play a pivotal role in shaping compliance frameworks for both existing and new operational territories.

Key Responsibilities

  • Supervise and evaluate the performance of all outsourced partners, working closely with internal teams to manage relationships with both intra-group and external service providers.
  • Provide oversight to ensure timely resolution of performance issues in line with established Service Level Agreements (SLAs), maintaining adherence to outsourcing and third-party policies.
  • Facilitate the development and rollout of the Outsourcing Framework, promoting its integration across all organizational levels.
  • Manage the outsourcing framework, including relevant policies, vendor registers, and SLA documentation.
  • Maintain a comprehensive register of all outsourced vendor arrangements.
  • Lead a team of Compliance Analysts, offering direction and support.
  • Monitor and report on the performance of outsourced suppliers against SLAs.
  • Collaborate with Service Delivery and Vendor Managers to ensure effective Exit Plans and governance practices are established.
  • Stay informed on regulatory changes that may affect products, services, and business operations from an outsourcing perspective.
  • Assist in the onboarding process for new outsourcing arrangements, in partnership with Vendor Risk Management.
  • Conduct initial and ongoing assessments of materiality in consultation with relevant stakeholders.
  • Prepare oversight reports regarding outsourcing for internal committees.
  • Perform due diligence and support risk assessments for both new and existing outsourcing arrangements.

Essential Qualifications

  • Demonstrated experience in Compliance within the Payments sector, with a solid understanding of PSD2.
  • In-depth knowledge of EBA Outsourcing guidelines.
  • Experience in creating and managing outsourcing frameworks for payment institutions, with an understanding of Third-Party Risk Management and Vendor Management processes in Financial Services Operational Risk Management.
  • Familiarity with operational resilience standards and requirements.
  • Proven ability to build effective relationships with internal stakeholders and clients.
  • High personal resilience and self-motivation, with a strong drive for results.
  • Degree-level education.
  • Excellent communication and writing skills in English.
  • High energy, creativity, and an entrepreneurial mindset, with a desire to thrive in a fast-paced and evolving environment.
  • Exceptional organizational and process management skills.
  • Problem-solving orientation with a focus on solutions.

For further details regarding the Director, Compliance Outsourcing position, please submit your CV.