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Head of Compliance Outsourcing
2 months ago
Job Title: Director, Compliance Outsourcing
Location: Flexible with one day a week in Office
Compensation: Competitive salary plus bonus and benefits
About the Role
Our client is a prominent player in the global market, recognized for their innovative solutions and extensive reach across 27 countries. Holding a significant market share, they are poised to reshape the industry landscape.
This position is part of a newly established division that combines the stability and resources of a large corporation with the agility and innovative spirit of a startup. The aim is to enhance the compliance function and ensure sustainable growth.
As the Director, Compliance Outsourcing, you will play a pivotal role in shaping compliance frameworks for both existing and new operational territories.
Key Responsibilities
- Supervise and evaluate the performance of all outsourced partners, working closely with internal teams to manage relationships with both intra-group and external service providers.
- Provide oversight to ensure timely resolution of performance issues in line with established Service Level Agreements (SLAs), maintaining adherence to outsourcing and third-party policies.
- Facilitate the development and rollout of the Outsourcing Framework, promoting its integration across all organizational levels.
- Manage the outsourcing framework, including relevant policies, vendor registers, and SLA documentation.
- Maintain a comprehensive register of all outsourced vendor arrangements.
- Lead a team of Compliance Analysts, offering direction and support.
- Monitor and report on the performance of outsourced suppliers against SLAs.
- Collaborate with Service Delivery and Vendor Managers to ensure effective Exit Plans and governance practices are established.
- Stay informed on regulatory changes that may affect products, services, and business operations from an outsourcing perspective.
- Assist in the onboarding process for new outsourcing arrangements, in partnership with Vendor Risk Management.
- Conduct initial and ongoing assessments of materiality in consultation with relevant stakeholders.
- Prepare oversight reports regarding outsourcing for internal committees.
- Perform due diligence and support risk assessments for both new and existing outsourcing arrangements.
Essential Qualifications
- Demonstrated experience in Compliance within the Payments sector, with a solid understanding of PSD2.
- In-depth knowledge of EBA Outsourcing guidelines.
- Experience in creating and managing outsourcing frameworks for payment institutions, with an understanding of Third-Party Risk Management and Vendor Management processes in Financial Services Operational Risk Management.
- Familiarity with operational resilience standards and requirements.
- Proven ability to build effective relationships with internal stakeholders and clients.
- High personal resilience and self-motivation, with a strong drive for results.
- Degree-level education.
- Excellent communication and writing skills in English.
- High energy, creativity, and an entrepreneurial mindset, with a desire to thrive in a fast-paced and evolving environment.
- Exceptional organizational and process management skills.
- Problem-solving orientation with a focus on solutions.
For further details regarding the Director, Compliance Outsourcing position, please submit your CV.