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Service Director

2 months ago

Leeds, Leeds, United Kingdom Lookers Full time

Job Title: Service Manager

Job Summary:

We are seeking an experienced Service Manager to lead our team at Leeds Ford. As a Service Manager, you will be responsible for managing all aspects of the service department, ensuring a consistently high level of performance is met. You will be responsible for managing a team of 24 Service Advisors and Technicians, and will be expected to develop long-lasting, meaningful relationships with our customers.

Key Responsibilities:

  • Provide guidance, training, and appraisals to the Service team to encourage a forward-thinking attitude and help them achieve their full potential.
  • Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
  • Monitor department performance against budget, identify any shortfall, and implement plans to improve performance.
  • Analyse local market statistics to identify opportunities within the territory.
  • Organise departmental forecasts and reports in a clear and timely manner.
  • Manage and own our Customer Satisfaction.

Requirements:

You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.

About Us:

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility, and commitment of our people so we offer an industry-leading benefits package.