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Experienced Pensions Administrator

2 months ago

Croydon, Greater London, United Kingdom Isio Full time
About the Role

We're seeking a highly skilled and experienced Pensions Administrator to join our team at Isio. As a key member of our Pensions Administration Team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our pension scheme clients.

Key Responsibilities
  • Provide exceptional customer service to our clients and their members, responding to queries and resolving issues in a timely and professional manner.
  • Process cases accurately and efficiently, including the calculation and payment of member benefits.
  • Manage multiple tasks and deadlines, prioritizing work to ensure seamless delivery of services.
  • Develop and maintain knowledge of pensions regulations and legislation, staying up-to-date with industry developments.
  • Contribute to the continuous improvement of our services, identifying areas for enhancement and implementing changes as needed.
Requirements
  • Proven experience in pensions administration, with a strong understanding of pensions regulations and legislation.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
What We Offer
  • A competitive remuneration package, including a discretionary bonus scheme.
  • A defined contribution pension scheme.
  • Life insurance.
  • Healthcare benefits.
  • Income protection.
  • 25 days annual leave, plus bank holidays and two 'Company' days.
  • Flexible working.
  • A flexible benefits package.
  • Development programmes, including technical and non-technical training support and mentor programmes.
  • Study support, including materials, exam fees, and study days.
About Isio

Isio is a people-first business, committed to creating better outcomes for our people, clients, and society. We're a growing company, and we're looking for talented individuals like you to join our team and help us achieve our goals.