Duty Manager
2 weeks ago
About Layered Reality
Layered Reality is a pioneer in immersive entertainment, blending captivating storytelling, cutting-edge technology, and exceptional customer service. Our unique approach combines live theatre, digital technology (virtual reality, projection mapping, and holograms), and physical sensations (sight, sound, smell, touch, and movement) to craft unforgettable experiences.
Position Summary
As a pivotal member of our management team, you will embody the essence of Layered Reality, spending 70% of your time in the Front of House (FOH) department. This dynamic role encompasses a wide array of responsibilities, ensuring every day brings new challenges and opportunities.
Your primary responsibilities include duty management of live operations and equipping our teams with the tools they need to excel in their roles and consistently deliver excellent customer service. You will play a vital role in driving sales across the venue, motivating the team to effectively upsell products and continually enhance the overall guest experience.
Scope & Responsibilities
- Venue and show opening and closing procedures
- Box office administration
- Efficient management of team schedules and breaks
- Thorough completion of show reports
- Onboarding of new FOH & Bar team members
- Effective oversight of stock in both the bar and retail areas
- Lead radio communications during live operations, promoting interdepartmental communication flow and swift resolution of any arising issues.
- Ensure consistent achievement of performance targets while maintaining consistently high guest review ratings.
- Lead and develop your onsite teams, equipping them with the knowledge and skills necessary to excel in their roles and deliver exceptional service to our guests.
Desired Attributes
- A minimum of two years' experience in customer service or hospitality.
- A positive attitude and commitment to delivering exceptional customer service.
- Excellent written and verbal communication skills
- Impeccable attention to detail and the ability to multitask efficiently in a fast-paced environment.
- Strong organisational skills and the capability to create and maintain a positive work environment.
- Proficiency in inventory management and ordering supplies.
- The ability to remain calm and composed under pressure.
- Excellent interpersonal and communication skills.
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