Operations Manager

1 month ago


Bury St, Suffolk, United Kingdom Havebury Housing Partnership Full time
Job Title: Operations Manager - Repairs

We are seeking an experienced Operations Manager to join our Repairs team at Havebury Housing Partnership. As a key member of our management team, you will be responsible for driving operational efficiency and excellence across our repairs and maintenance function.

Key Responsibilities:
  • Provide strategic leadership and direction to the Repairs & Maintenance function, ensuring alignment with our business objectives.
  • Analyse performance data to identify trends, inefficiencies, and opportunities for improvement, developing and implementing plans to enhance repair effectiveness and first-time fix rates.
  • Use data-driven insights to optimise repair processes and resource allocation, implementing continuous improvement initiatives to drive operational efficiency.
  • Lead and develop a team of trade professionals and supervisors, fostering a culture of excellence and accountability.
  • Hold accountability for budgets across the Repairs & Maintenance function, monitoring expenditure and identifying cost-saving opportunities without compromising service quality.
  • Prepare and present regular reports on repair performance, outcomes, and improvement initiatives, maintaining accurate records of all strategic activities.
Requirements:
  • Relevant building or trade qualification.
  • Proven experience in a strategic operations management role within a repairs and maintenance environment.
  • Experience in analysing performance data and implementing strategic improvements.
  • Demonstrated ability to lead and develop teams of trade professionals and supervisors.
  • A proactive approach to safety and cost management.
  • A team player who fosters collaboration and mutual support.
Benefits:
  • An annual salary of £50,745 plus a company vehicle and fuel card.
  • Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us.
  • Pension – between 7% - 12% dependant on individual contribution.
  • Life assurance - a payment of X3 your salary.
  • Annual Flu Jab - provided each winter to all employees.
  • Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points.
  • Competitive medical cashback plan.

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