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Night Receptionist

2 months ago

Glasgow, Glasgow City, United Kingdom Klarent Hospitality Full time
Job Opportunity: Night Receptionist

Klarent Hospitality is seeking a skilled Night Receptionist to provide exceptional customer service and support to our guests.

Key Responsibilities:
  • Provide night-hour reception services to guests, ensuring a seamless and enjoyable experience.
  • Complete audits and maintain accurate records.
  • Respond to guest queries in a timely and efficient manner, achieving positive outcomes.
  • Communicate effectively with the Night Manager and Night Reception Supervisors, sharing relevant feedback and information.
  • Demonstrate a high level of customer service at all times, adhering to company standards.
  • Participate in training courses and contribute to the Night Team's training and development efforts.
  • Develop a strong knowledge of hotel room categories, rates, packages, and promotions to effectively upsell and promote hotel services.
  • Process foreign currencies, credit cards, and cash transactions in accordance with hotel credit policy.
  • Operate front of house equipment and property management systems, adhering to company policies and procedures.
  • Collaborate with other departments as needed to ensure seamless guest experiences.
Requirements:
  • Passionate and willing to learn, with a positive attitude and excellent communication skills.
  • Ability to work morning, afternoon, evening, and weekends, with flexibility to adapt to changing situations.
  • Strong organizational and time management skills, with a focus on delivering exceptional customer experiences.
  • Resilient, creative, and able to multitask, with a high level of energy and enthusiasm.
  • Ability to work effectively in a team environment, with a focus on collaboration and mutual support.

Klarent Hospitality offers a dynamic and supportive work environment, with opportunities for growth and development within the company. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.