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Intec, a prominent player in the financial services sector, is seeking an iSeries Application Support Specialist to oversee incident management, application deployment, and disaster recovery test verification within the Application Support (IBM Estate) division. This is a permanent position offering a competitive salary and bonus structure on a hybrid work model.
To qualify for this dynamic and demanding role, candidates must possess recent hands-on experience with iSeries / AS 400, demonstrating the ability to execute upgrades, conduct performance monitoring, and manage incidents within a collaborative team environment. Familiarity with Azure fundamentals is highly advantageous as the organization transitions to cloud solutions.
Key Responsibilities:
- Incident Management: Ensure all support requests directed to the team are handled within established service level agreements.
- Ticket and Environment Monitoring: Proactively oversee issues and lead incident resolution discussions.
- Knowledge Management: Develop a comprehensive knowledge base that is accessible and beneficial for junior team members.
- Application Deployment: Facilitate code promotions and application rollouts.
- Post-Implementation Review: Obtain confirmation from stakeholders that production deployments have been successful.
- Application Monitoring: Oversee the performance of applications within the IBM estate, including BRMS and replication processes.
- Mentorship: Provide guidance and training to L3 Administrators to enhance their expertise.
- Strong troubleshooting abilities to identify root causes of issues.
- Comprehensive understanding of incident and problem management processes.
- Essential knowledge of Windows server environments.
- Proven experience in application support roles.
- Significant experience working with production iSeries systems.
- Previous experience in a financial services context is preferred.
- ITIL Foundation Certification is a plus.
