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Account Manager
2 months ago
Job Title: Account Manager
Company: Nybor Ltd
Industry: Electrical Services
Job Type: Full-time
Location: Home-based / Southeast
Job Type: Permanent
Salary: Highly Competitive + Excellent Bonus + Excellent Pension 8% going up to 10% Life Insurance + Mobile + Laptop + Pension + Excellent Company Benefits + 23 Days Holiday + Bank holidays + Great working environment
About the Role:
This is an exciting opportunity to join Nybor Ltd as an Account Manager, where you will play a key role in maintaining and growing our key clients' business by ensuring outstanding customer service and client satisfaction.
Key Responsibilities:
- Identify ways to improve innovation, productivity, and continuous improvement of the service performance.
- Develop and maintain relationships with customers.
- Attend customer meetings and manage external client relationships.
- Establish productive, professional relationships with key personnel both internally and externally.
- Meet targets for profitable sales volume and strategic objectives within assigned accounts.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company staff and resources.
- Achieve assigned sales quota for designated strategic accounts.
- Meet assigned expectations for profitability.
- Achieve customer objectives defined by company management.
- Complete customer account plans that meet company standards.
- Negotiate and successfully close sales opportunities to meet and exceed agreed sales targets within the target markets agreed by the Sales Director.
- Develop and build long-term professional customer relationships with existing, new, and potential clients.
- Maintain excellent relationships and after-sales support to build mutual confidence in line with the agreed business strategy.
- Identify and build a long-term active pipeline, exploring both existing markets and targeting new market opportunities.
- Use innovative means to develop new sources of profitable business.
- Ensure the accuracy and quality of all sales reporting.
- Take complete ownership of, develop, and deliver exceptional sales and tender documents and presentations, in line with Company standards.
- Build and maintain excellent, long-lasting customer relationships.
- Ensure quotes are sent in a timely manner.
- Following through instructed works to ensure customer satisfaction.
- Champion high performance and quality across the PPM team.
- Maintain and update account plans.
- Attend internal meetings.
- Present proposals to customers.
- Communicate clearly with clients and address any concerns.
- Raise clients' business concerns and needs to the company's management.
- Continually look for ways to enhance the customer experience.
- Negotiate and close business contracts with existing and new clients.
- Attend and actively participate in SLA meetings.
- Monitor the client budgets, explaining costs or expenditures.
- Follow up with clients to ensure they are satisfied with the company's services.
- Contribute information by feeding back competitor activity.
- Provide comprehensive, professional, and expert advice and solutions to our existing and prospective customers.
- Introduce customers to new innovations and services.
- Be the first point of customer escalation, and work with the business to resolve quickly and positively.
- Maintain and update CRM records.
Requirements:
- Understanding of the Electrical Services industry.
- Previous experience in an account manager or business development manager role.
- Evidence of consistently motivating and managing teams.
- Proven client relationship management.
- Excellent leadership and motivational skills, with the ability to forward plan, work under pressure, and influence at a senior level.
- Commercially astute.
- Ability to meet targets.
- Demonstrable commercial acumen.
- Integrity and openness.
- Self-motivated.
- Strong communication skills at all levels.
- Full driving license.
Company Benefits:
Company sick pay scheme
Enhanced Maternity, Adoption, and Paternity Leave Pay
Excellent Company Pension Scheme
Death in Service (subject to eligibility criteria)
About Nybor Ltd:
Nybor Ltd is a highly reputable national large organization within the Facilities Management industry. We are committed to providing exceptional customer service and building long-lasting relationships with our clients.
What We Offer:
We offer a highly competitive salary, excellent bonus, and pension scheme, as well as a range of other benefits, including life insurance, mobile, laptop, and pension. We are committed to providing a great working environment and opportunities for professional development and growth.
How to Apply:
Send your CV for immediate consideration and interview.
