Service Coordinator

5 days ago


Co Armagh Northern Ireland, United Kingdom Gen Tech Recruitment Full time £30,000
Service Technician Co-Ordinator

Gentech Recruitment is partnering with our client in Newry to recruit a Service Technician Co-Ordinator with a background in servicing mechanical and electrical equipment.

Key Responsibilities:
  • Coordinate and ensure delivery of appropriate responses to customer enquiries, including rostering of field service personnel.
  • Liaise with customers and contractors to ensure customer plant is maintained in a fully operational state.
  • Supervise the field service team of technician engineers and internal support staff, ensuring skills are maintained up to date and staff potential is fully developed.
  • Implement systems and processes to maintain accuracy and completeness of service and customer plant records.
  • Provide first-line support to customer enquiries regarding product operation.
  • Manage customer liaison for all service team activities, including service booking, logistics, and reports.
Requirements:
  • Significant experience in a customer service role.
  • Technical background with knowledge of mechanical and electrical systems.
  • Customer-focused approach, striving to meet customer expectations or managing them from the outset.
  • Organised and methodical approach to work, with accurate record-keeping skills.
  • Ability to adapt to changing schedules and prioritise tasks as necessary.
  • Confident communication skills with customers and colleagues.

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